You can cancel Perplexity Pro yourself in about two minutes, and unlike most AI tools there's a real refund window worth knowing about. On the website, open Settings, go to the Subscription tab, and select Cancel subscription. Your Pro features keep running until the end of the period you paid for, and if you're inside 14 days of the purchase, Perplexity's own policy says you can get your money back.
That refund window is the part most people miss. Perplexity quietly documents one of the friendliest refund policies among AI subscriptions, and it applies to both monthly and annual plans. The catch: store-billed subscriptions follow different rules, and the window closes fast. Here's the full picture.
How to cancel Perplexity Pro on the website
Perplexity's help center documents the cancellation flow, and it matches what you'll see on screen:
- Go to perplexity.ai and sign in to the account that holds the Pro plan.
- Select the Settings icon (the gear, usually near your profile in the left rail).
- Open the Subscription tab.
- Select Cancel subscription (or Manage subscription, then cancel).
- Work through the confirmation prompts, answer the exit survey if one appears.
- Check for a confirmation email. If your plan still shows as auto-renewing, the cancellation didn't complete.
After cancelling, the plan stays active until the end of the current billing period, then drops to free. You don't lose anything you already paid for, and there's no penalty for resubscribing later.
The 14-day refund window, explained
This is the section most Perplexity users never see, and it changes the math. Perplexity's refund article (updated September 2026) states that you're eligible for a refund if you cancel your subscription within 14 days of purchase, explicitly for both monthly and annual plans. It also covers a few extra scenarios:
| Your situation | Realistic expectation |
|---|---|
| Cancel within 14 days of purchase | Refund eligible, monthly or annual. This is the official window. |
| Forgot to cancel, charged recently | Refunds may be issued if the request fits the guidelines. Ask fast. |
| Switching annual to monthly | Refund possible within the window; you restart on monthly at the current price. |
| Cancel after 14 days, mid-period | Access runs to period end; no guaranteed refund. Support decides case by case. |
| Paid through the App Store or Google Play | The store decides. Apple at reportaproblem.apple.com; Google via Play's order history. |
To actually claim the refund, cancel first, then contact Perplexity support from the email on the account and reference the 14-day policy. Keep the invoice from your payment email, support usually asks for the charge date or order ID.
Cancelling a store-billed subscription
If you subscribed inside the Perplexity mobile app, Apple or Google holds the billing relationship, and Perplexity's own settings won't show a cancel option. This is a platform rule, not a Perplexity choice.
iPhone or iPad: open Settings, tap your name at the top, tap Subscriptions, select Perplexity, and hit Cancel Subscription. If you see an expiration date instead of a cancel button, it's already cancelled.
Android: open the Google Play Store, tap your profile icon, go to Payments & subscriptions, then Subscriptions, select Perplexity, and cancel there. Wrong Google account is the classic failure mode on shared devices, if Perplexity isn't listed, check other accounts.
What you keep and what you lose after cancelling
When the paid period ends, your account moves to Perplexity's free tier. Everything you created stays: threads, collections, and search history all remain in your account. What ends is the Pro layer, unlimited Pro searches drop to the free daily allowance, model choice narrows back to the default, file uploads and image generation tighten, and Labs access stops.
One practical note: download anything you reference often before the drop if you rely on file uploads, since the free tier's upload limits are much tighter. Nothing is deleted, but some of it becomes harder to redo on free.
Still being charged after cancelling?
Two usual causes. First: two accounts. People sign up with one email and later log in with another, then cancel the wrong one. Search your inbox for Perplexity receipts and check which address they go to. Second: the store subscription is separate from a web subscription, and both can coexist, cancelling one leaves the other billing happily. Check your App Store and Play Store subscription lists before concluding you're done.
If a charge lands after a confirmed cancellation, that's a billing error, the strongest refund case there is. Contact support with the receipt, and if you paid through a store, go to the store instead, because Perplexity cannot refund Apple's or Google's charges.
Comparing AI subscriptions while you're at it? Our guide to cancelling Cursor covers the Stripe-portal flow most coding tools use now, and how to cancel ChatGPT Plus walks through the other US$20 plan people forget they're paying for.
Frequently asked questions
Can I get a refund from Perplexity?
Yes, and the window is unusually clear: Perplexity's own help center says you're eligible for a refund if you cancel within 14 days of purchase, and that applies to both monthly and annual subscriptions. Request it through support, and note refunds for forgotten renewals are discretionary but do get issued when they fit the guidelines.
How do I cancel Perplexity Pro on iPhone or Android?
Only if you subscribed through the app stores. Open iPhone Settings, tap your name, then Subscriptions, and cancel Perplexity there. On Android, use Google Play's Payments and subscriptions screen. If you paid on the website, the app stores can't help you, cancel through Perplexity's own settings page.
Will I lose my threads and search history if I cancel?
No. Your account stays intact and drops to the free tier when the paid period ends. Your threads remain searchable and your collections stay put. What goes away is the Pro stuff: unlimited Pro searches, advanced model choice, file uploads beyond free limits, and Labs access.
Does Perplexity refund annual plans proportionally?
Inside the 14-day window, yes, the policy treats annual purchases the same as monthly ones. Outside it, you're past the guaranteed window and support decides case by case. Users have received prorated refunds in goodwill situations, but treat that as a bonus, not a rule.
Can I switch from annual to monthly instead of cancelling?
Yes. Perplexity's help center covers this directly: refunds are possible within the established time frame, you start a new monthly subscription at the current price, and the annual plan is refunded according to the policy. It's a clean way to keep Pro without paying a full year again.
